Privacy Policy

Privacy Policy

This Privacy Policy explains how Clean Sweep Crew processes personal data in connection with its website and residential and office cleaning services, including move-in and move-out cleaning. It applies to inquiries, bookings, service visits, and related communications.

Terms of ServiceContact
Effective Date
As stated in this policy
Scope
All users of our services
Questions?
Contact
01 · Purpose

How We Use Data

We use personal data to respond to inquiries, prepare custom quotes, confirm property scope and access arrangements, schedule appointments, carry out cleaning visits, complete handover communication, manage billing and payment, maintain records, operate the website, and comply with legal duties. We may also use limited data to handle service-related follow-up and to improve internal coordination.

Processing is tied to the service relationship and the operation of the website.
02 · Sharing

Sharing With Service Providers

We may share personal data with service providers that support website operation, communication handling, scheduling, payment processing, accounting, or similar administrative functions. These recipients may process data only on our instructions or as otherwise permitted by law and are expected to use appropriate confidentiality and security measures.

Service providers receive only the information needed for their assigned task.
03 · Legal basis

Legal Disclosures

We may disclose personal data where required to comply with law, a lawful request, or a binding order. We may also share information to establish, exercise, or defend legal claims, or to protect the rights, property, or safety of our business, customers, or others.

Legal disclosures are limited to what is necessary in the circumstances.
GDPR
Regulation

GDPR Overview

We act as a controller for personal data processed in connection with our website and cleaning services. GDPR processing is based on the legal grounds that apply to the relevant activity, including contract performance, legitimate interests, legal obligations, and consent where required.

Where the GDPR applies, it governs our processing of personal data of individuals in the European Economic Area.
Regulation General Data Protection Regulation (GDPR) - EUR-Lex
Supervisory Authority Austrian Data Protection Authority (DSB)
This section is intended for individuals whose data is processed under the GDPR.
GDPR aware

Your GDPR Rights

Where the GDPR applies, you may have rights of access, rectification, erasure, restriction, objection, and data portability. If processing is based on consent, you may withdraw that consent for future processing. We may need to verify your identity before responding to a request.

The rights described here apply subject to the conditions and limits set out in the GDPR.
User Rights

Your Rights

Depending on the situation, you may ask us to confirm whether we process your data, correct inaccurate information, delete data that is no longer needed, or object to certain processing. Some requests may be limited where we must keep records for legal, contractual, or security reasons.

Available rights depend on the legal basis and the nature of the processing.
Requests

How to Submit a Request

To exercise a privacy right, provide enough information for us to identify the relevant record and understand the request. We may ask for additional details to confirm identity or to clarify the scope of the request. If a request is refused in whole or in part, we will explain the reason where required by law.

Requests are handled through a documented review process.
Data Retention

Data Retention

We keep personal data only for as long as needed to handle inquiries, provide services, maintain business records, and meet legal obligations. After the relevant period ends, data is deleted, anonymised, or archived with restricted access where retention is still required.

Retention depends on the purpose for which the data was collected and any legal storage duty.
Policy Updates

Changes to This Policy

If we make material changes, we will update the policy text on the website and may provide an additional notice where appropriate. The version in effect is the one published at the time of your visit or interaction, unless a later version is stated to apply.

We review this notice when our processing practices or legal obligations change.
Data category

Data We Collect

We may process contact details, property and access information, service preferences, appointment details, communication records, invoice and payment information, and any photos or notes submitted to describe the property condition. Where relevant, we also process information needed to confirm the scope of a move-in or move-out cleaning project and to coordinate access for the cleaning visit.

The categories of data collected depend on the inquiry, booking, and service context.
Collection source

How We Receive Data

We receive data from website forms, email, telephone calls, and other direct communications. We may also generate internal records from scheduling, quotation, service coordination, completion handover, and payment handling. If condition photos are submitted, they are used only to assess the requested cleaning scope.

Most information is provided directly by the person making the inquiry or booking.
Cookie type

Types of Cookies

Essential cookies support core site operation, such as page navigation and form security. Functional cookies may remember basic preferences. If used, analytics cookies help us understand general site use and improve performance. We do not rely on cookies to collect more information than is needed for these purposes.

Cookie use is kept to standard website functions and basic measurement where applicable.
User control

Cookie Controls

Our website may use essential cookies and, where enabled, limited functional or analytics cookies. You can manage cookies through your browser settings and any cookie controls presented on the site. Blocking some cookies may affect form handling, session stability, or other site functions.

Browser settings and consent tools may limit non-essential cookies.
Privacy Contact

Contact Information

Privacy email
[email protected]
Privacy phone
+43 667 819826
Postal address
Wienerbergerstraße 1, 4310 Mauthausen
Privacy contact
[email protected]

Use the contact details below for privacy questions and rights requests.

Contact Page